Email: info@agrilla.com.bd

Hotline:- 019000000

Updated March 2, 2026

Privacy Policy

Table of Contents

1. Information We Collect

2. How We Use Your Information

3. How We Share Your Information

4. Cookies and Tracking

5. Data Security

6. Your Rights and Choices

7. Children’s Privacy

8. Changes to This Privacy Policy

9. Contact Us

1. Information We Collect

We collect information that you provide directly to us, as well as data automatically collected when you interact with our website.

Personal Information You Provide:

  • Contact Details: Name, email address, phone number, and delivery address.
  • Account Information: Username, password, and order history.
  • Payment Information: Credit/debit card numbers, billing address, and payment processing details (handled securely via our third-party payment processors).
  • Communications: Messages you send to our customer support team or feedback you provide.

Information Automatically Collected:

  • Device and Usage Data: IP address, browser type, operating system, pages viewed, time spent on our site, and the referring website.
  • Cookies and Tracking Technologies: We use cookies to remember your shopping cart, save your preferences, and analyze website traffic.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Order Fulfillment: To process your grocery orders, arrange for delivery or pickup, and send order confirmations and updates.
  • Customer Service: To respond to your inquiries, handle refunds, and provide support.
  • Personalization: To remember your past purchases and suggest relevant grocery items or promotions.
  • Marketing and Communications: To send you newsletters, special offers, and promotional materials (you can opt out of these at any time).
  • Website Improvement: To analyze user behavior, troubleshoot technical issues, and improve our website’s functionality and user experience.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We share data with trusted third-party vendors who assist us in operating our website, processing payments, and delivering your groceries (e.g., delivery drivers, payment gateways like Stripe or PayPal).
  • Legal Obligations: We may disclose your information if required by law, court order, or governmental regulation, or to protect our rights, property, and safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring company.

4. Cookies and Tracking

Our website utilizes cookies to enhance your shopping experience. Essential cookies are required for core site functionality (like keeping items in your cart), while analytical cookies help us understand how visitors interact with our site. You can adjust your browser settings to refuse cookies, but this may limit your ability to use certain features of our website.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using SSL encryption for secure data transmission during checkout. However, no electronic transmission over the internet can be guaranteed as 100% secure.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access and Update: You can access and update your account information at any time by logging into your profile.
  • Opt-Out: You may unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of any promotional email.
  • Data Deletion: You can request the deletion of your personal account and associated data by contacting us directly.

7. Children’s Privacy

Our website and services are not directed to individuals under the age of [13/16/18, depending on local law]. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page and updating the “Effective Date” at the top.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

  • Email: info@agrilla.com
  • Phone: [Contact Phone Number]
  • Mailing Address: [Physical Store Address or PO Box]