Email: info@agrilla.com.bd

Hotline:- 019000000

Updated March 2, 2026

Trems of Service

Welcome to Agrilla. These Terms of Service (“Terms”) govern your access to and use of our website, agrilla.com.bd, and our online grocery delivery and pickup services.

By accessing or using the Agrilla website, you agree to be bound by these Terms. If you do not agree to all of the terms and conditions, you must not use our services.

Table of Contents

1. Account Registration and Security

2. Products, Pricing, and Availability

3. How We Share Your Information

4. Delivery and Pickup

5. Returns and Refunds

6. Acceptable Use

7. Intellectual Property

8. Limitation of Liability

9. Changes to Terms of Service

10. Contact Information

1. Account Registration and Security

To use certain features of our platform, such as placing an order, you may need to register for an account.

Personal Information You Provide:

  • Accuracy: You agree to provide accurate, current, and complete information during registration.
  • Security: You are responsible for safeguarding your password and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
  • Eligibility: You must be at least [18/applicable age] years old to create an account and make purchases.

Information Automatically Collected:

  • Device and Usage Data: IP address, browser type, operating system, pages viewed, time spent on our site, and the referring website.
  • Cookies and Tracking Technologies: We use cookies to remember your shopping cart, save your preferences, and analyze website traffic.

2. Products, Pricing, and Availability

  • Product Descriptions: We strive to display the colors, images, and descriptions of our grocery products as accurately as possible. However, we do not guarantee that product descriptions or other content are entirely error-free.
  • Pricing: All prices are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed.
  • Availability: All orders are subject to product availability. If an item becomes unavailable after you place an order, we may offer a substitution of equal or better quality, or provide a refund for the unavailable item.

3. How We Share Your Information

  • Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or problems identified by our fraud avoidance department.
  • Payments: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. We accept [List accepted payment methods, e.g., credit cards, debit cards, mobile banking].
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring company.

4. Delivery and Pickup

  • Delivery Areas: We deliver only to specified geographic areas. [Link to delivery area page, if applicable].
  • Receiving Orders: You or a designated representative must be present to receive the delivery. If no one is available, we may leave the groceries at a designated safe spot (if requested) or return them to the store, which may incur a restocking or redelivery fee.
  • Age-Restricted Items: If your order contains age-restricted items (e.g., tobacco, alcohol—if applicable), a valid ID must be presented upon delivery or pickup.

5. Returns and Refunds

Due to the perishable nature of many of our products, our return policy is limited.

  • Perishable Goods: If you receive damaged, spoiled, or incorrect perishable items, you must contact us within [e.g., 24 hours] of delivery or pickup to request a refund or replacement.
  • Non-Perishable Goods: Unopened, non-perishable items may be returned within [e.g., 7 days] with a valid receipt.

6. Acceptable Use

ou agree not to use the Agrilla website to:

  • Violate any local, national, or international law.
  • Infringe upon or violate our intellectual property rights or the intellectual property rights of others.
  • Submit false or misleading information.
  • Upload or transmit viruses or any other type of malicious code that will affect the functionality of the website or the Internet.

7. Intellectual Property

All content on the Agrilla website, including text, graphics, logos, images, and software, is the property of Agrilla or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

8. Limitation of Liability

To the fullest extent permitted by law, Agrilla, its directors, employees, or affiliates shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the service or any products procured using the service.

9. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

10. Contact Information

Questions about the Terms of Service should be sent to us at:

  • Email: info@agrilla.com
  • Phone: [Contact Phone Number]
  • Mailing Address: [Physical Store Address or PO Box]